Refund Policy

At BoLingo, we strive to ensure that our users have a satisfactory experience with our real-time translation services. Please review our refund policy carefully.

Last updated: November 2025

General Refund Policy

BoLingo operates on a subscription-based model for premium features. Once you purchase a subscription or prepaid credits, all sales are generally final. However, we understand that issues may arise, and we handle refund requests on a case-by-case basis under the conditions outlined below.

When You May Be Eligible for a Refund

1. Duplicate Payments

If you have been charged multiple times for the same subscription or service due to a technical error, we will refund the duplicate charge(s). You must contact us within 7 days of the transaction with proof of duplicate charges (transaction IDs or receipts).

2. Service Unavailability

If BoLingo experiences significant technical issues that prevent you from using the service for an extended period (more than 48 consecutive hours), and we are unable to resolve the issue, you may be eligible for a prorated refund or service credit for the affected period.

3. Unauthorized Transactions

If we detect fraudulent or unauthorized transactions on your account, we will investigate and may issue a refund after verifying the unauthorized nature of the charge. You must report such incidents within 14 days of the transaction.

4. Subscription Cancellation Within Grace Period

If you purchase a new subscription and cancel within 48 hours without using the service, you may be eligible for a full refund. This grace period does not apply to renewals or if you have already used premium features.

When Refunds Are Not Available

  • •Subscription renewals (auto-renewals are clearly communicated and can be disabled at any time)
  • •Partial use of subscription period (if you've already used the service, refunds are not available for unused time)
  • •Dissatisfaction with translation quality (translation accuracy varies based on audio quality and language complexity, as stated in our Terms)
  • •Internet connectivity issues on your end (we are not responsible for your network connection quality)
  • •Violations of Terms of Service (accounts suspended or terminated for policy violations are not eligible for refunds)

How to Request a Refund

If you believe you are eligible for a refund based on the conditions above, please contact our support team with the following information:

  • 1.Your full name and email address associated with your BoLingo account
  • 2.A detailed description of the issue (e.g., duplicate payment, service unavailability, unauthorized charge)
  • 3.Transaction ID(s) or payment confirmation receipts
  • 4.Screenshots or additional evidence if applicable

Refund Processing: Approved refund requests will be processed back to the original payment method within 7–10 business days. Refund timing may vary depending on your bank or payment provider. We will notify you via email once the refund has been initiated.

Subscription Cancellation

You can cancel your subscription at any time from your account settings. Upon cancellation:

  • •You will retain access to premium features until the end of your current billing period
  • •No further charges will be made after the cancellation
  • •Refunds are not provided for the remaining time in your current billing period

Contact Our Support Team

For refund requests or any billing questions, please reach out to:

Email: billing@bolingo.com

Support: support@bolingo.com

Response Time: We typically respond within 24-48 hours